1. What is FirstMonie?
Firstmonie is a mobile payment service that enables phone users to send and receive money, pay bills, buy Airtime and lots more with their Mobile phones without a bank account. The mobile phone number serves as the account number.
2. Who is eligible for Firstmonie?
– All phone users aged 18 years and above.
3. Is Firstmonie accessible on all Phone types?
– Yes. It is accessible on low-end phones, feature phones, smartphones, SIM based tablets etc.
4. Can I use Firstmonie on any mobile network?
– Yes, FirstMonie works on all mobile networks (MTN, GLO, Airtel & etisalat) in Nigeria.
SERVICES
5. What are the services on Firstmonie?
A. Registration for Firstmonie
B. Fund wallet / Cash Deposit: I. At Agent’s location II. At ATM III. From Bank Account IV. From Card(s) Account
C. Send Money: I. To any Mobile Phone in Nigeria III. To any FirstBank Account III. To Other Bank Account
D. Cash Token
E. Cash Token Generation/Redemption & Cash withdrawal : I. At Agent II. At ATM III. At FBN Branch
F. Pay Bills like I. Utilities (PHCN) II. Cable TV (DSTV, Star-times) III. State payments IV. Donations V. Investment & Insurance VI. Airline and Embassy etc VII. Airtime purchase on (Airtel , MTN, GLO and etisalat) VIII. Shopping/Purchase at Merchant location.
G. Others: I. Mini Statement II. Check Balance III. Add/Delete Beneficiary IV. Change PIN
REGISTRATION
6. How can I register on Firstmonie?
A. You can register via three channels: I. USSD II. Internet (Web & WAP) III. At our agent’s location
B. How do I register using USSD?
On your phone simply dial *894# and follow the prompt
C. How do I register on the internet?
Go to www.firstmonie.com/iweb and completes our online registration form
D. How do I register at Agent Location?
Look out for any Firstmonie agent around you and walk up to them to register you on Firstmonie.
7. What is the cost of registering on Firstmonie?
Subscription/registration is free.
8. Is my registered information safe and secured?
All provided information is safe, transactions are secure.
PIN CHANGE
9. Can I change my PIN after registration?
Yes, you can change your PIN
10. How do I Change My PIN
Launch Firstmonie on any of the channels; go to “My Firstmonie Services” on the main menu and select “Change PIN”
11. Can my PIN expire?
Firstmonie PIN does not expire
12. What do I do if I forget my PIN?
Simply call our customer care on 0700FIRSTMONIE (07003477866643) to reset your PIN
13. Can I generate different PIN for different channels?
Yes. FirstMonie allows you to generate different PIN for each channel.
FUND wallet/CASH DEPOSIT
14. How do I put money into my mobile wallet?
You can fund your wallet using any of the following channels: I. At Agent’s location II. At ATM III. From Bank Account
IV. From Card(s) Account
15. How do I put money into my wallet at an Agent’s location?
Locate any Firstmonie agent or First Bank branch in your area, deposit cash amount to the agent and agent will provide
the e-value of the cash deposited.
SEND MONEY
16. What is the fee or charges for funding wallet at Agent location?
wallet funding at Agent location is free.
17. Can I send money to people who aren’t registered to Firstmonie?
Yes. There are two ways to achieve this: (A).Through token generation. (B). By sending money directly to an unregistered user’s phone number.
* Please note however that the unregistered user cannot access the money until he/she registers for Firstmonie.
18. Can I use Firstmonie to send money directly to bank accounts?
Yes.
19. How long does a Firstmonie transfer take the beneficiary to receive sent money on Firstmonie?
Instant! Firstmonie transactions happens real-time.
PRODUCT TYPES
20. What are the product types on Firstmonie?
a. Firstmonie Classic
b. Firstmonie Gold
c. Firstmonie Platinum
23. What is the fee and charges applicable on Firstmonie transactions?
Firstmonie charges are highly affordable and competitive. Please see fliers for more details
CHANNELS OF TRANSACTION
24. Where can I do Firstmonie transactions
A. Agent location
B. First Bank branches
C. Do it yourself using any of the transaction channels
25. What are the channels available for Transactions?
A. USSD
B. Mobile (WAP)
C. Web
26. Can I use Firstmonie if I have no airtime in my phone?
Yes.
27. Do I need to have internet connection on my phone to be able to access Firstmonie?
No. You can use other channels like USSD.
28. How do I know if my phone is compatible?
You can access the Firstmonie application through USSD, web-lite or Web on any phone.
FIRSTMONIE CUSTOMER CARE
29. What is Firstmonie Customer Care (FCC)?
Firstmonie customer care is an interactive 24/7 customer Care Center
30. How can I reach FCC?
Simply dial 0700FIRSTMONIE (07003477866643) or send an email to firstmonie@firstbanknigeria.com
31. What should I do if I get a message I don’t understand during a Firstmonie transaction?
Visit the nearest Firstmonie Agent or FirstBank branch or call 0700FIRSTMONIE (07003477866643).
32. What happens if I lose my mobile phone?
Simply call 0700FIRSTMONIE (07003477866643) for your wallet on the phone to be blocked. Do a SIM swap with your network and call 07003477866643 to unblock your account.
33. How do I unblock my account?
Call 0700FIRSTMONIE (07003477866643)
34. What happens to the funds in my mobile wallet if I lose my phone?
The money in your lost phone wallet is secured and safe provided your PIN is not compromised
35. Who do I call if I have a Firstmonie problem or question?
Simply call 0700FIRSTMONIE (07003477866643)
36. I have not received a verification message on my mobile phone. What should I do?
For assistance, call 0700FIRSTMONIE (07003477866643)
37. Can I link my First Bank account to my Firstmonie account?
Yes.
38. I already have an account with First Bank; can I transfer money between accounts using Firstmonie?
Yes
39. Is it possible to transfer funds from my First Bank account to my FirsmMonie account?
Yes.
EQUIRY
40. How will I know if the receiver has received the money sent?
Both the sender and receiver will receive SMS transaction alerts for all successful transactions
41. If I send money to the wrong mobile number, how do I reverse this transaction?
Firstmonie allows customer to reconfirm transactions details before sending. However, wrong transaction can be reversed under the applicable terms and conditions. Call 07003477866643 for more information
42. Do I need a bank account to operate Firstmonie?
No. FirstMonie does not require subscribers to have a bank account. You just need a phone.
43. What happens if a customer does not receive a confirmation SMS from Firstmonie after a transaction?
If there is a delay in receiving an SMS from Firstmonie for more than 10 minutes, call the First money contact center and the status of your transaction on Firstmonie system will be confirmed.
44. What happens if a Mobile Network service is down?
Because Firstmonie relies on the network, if any telecom SMS service is down, Firstmonie will not work for that particular network
45. Will my transactions be limited to the Agent location where I registered?
No. You will be able to carry out transactions at any agent’s location.
46. Can I transact on Firstmonie if I am out of the country?
Yes. You can carry out transactions on FirstMonie if you are out of the country as long as you have roaming activated on your phone.
47. What happens when the Firstmonie customer dies and still has funds in the Firstmoniewallet?
In case of death, the next of Kin can claim the money in the wallet.
48. How do I close my Firstmonie account?
All Firstmonie customers can close their account by going to Agents location to withdraw Funds – termed CASH OUT transactions.
49. What happens if I change my SIM card/mobile phone number?
With valid evidence of ownership your previous account balance can be moved to your new
phone number. Please call 07003477866643 for more details.
50. Can I access Firstmonie outside Nigeria?
Yes, through any of our channels namely:
A. USSD
B. Mobile (WAP)
C. Web
For more info, you could visit their website cos me i don try for you with the FAQ … lolz
I'm researching about their FirstMonie Agent but … I gotta make some money from it …anyone here with info on how to be an Agent?www.firstmonie.com/
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